Refund policy

RETURN AND / OR EXCHANGE INFORMATION

Return and product exchange

1. The Consumer has the right to withdraw from the contract (return or exchange), without indicating the reasons, within 14 days from when he himself received the product.

2. To exercise the right of withdrawal and / or replacement of the product it is sufficient for the Consumer to follow the following instructions:

Fill in the Return Form indicating the product (s) you intend to return and send it by email to reso@cristianzerotre.com

Wait for the return code to be received and write it down on the form.

Pack the product with original labels and tags, taking care that they are not damaged and also insert the correctly filled out Return Form in the package. Within the same period of 14 (fourteen) days it is necessary to deliver the product (s) to be returned to:

CRISTIANZEROTRE

Industrial area Aversa Nord C / O inCentro

81032 Carinaro (CE)

To exercise the right of withdrawal and / or exchange it is necessary that:

a) the product is intact;

b) all tags and labels are not altered and still attached to the product;

c) the product is returned in its original packaging;

d) the return is accompanied by the form complete with the Return Code.

e) Send the package using a courier with the constraint of a traceable shipment.

In case of loss of the Return Form, the Consumer is requested to contact directly to the address rese@cristianzerotre.com

3. In the event of withdrawal, the Consumer will be reimbursed for the payments made, without undue delay and in any case no later than 14 days from when CRISTIANZEROTRE receives the decision to withdraw. These refunds will be made using the same payment method used for the initial transaction after receiving the product in our office, and checking its integrity.

4. The direct costs for the return and / or exchange of the product will be borne by the Consumer who will have the right to independently choose the courier to contact.