Legal notice

Terms and conditions


1.1. These General Conditions of Online Sale (hereinafter "GCS") govern the contract (hereinafter "CONTRACT") for the sale of footwear products marked exclusively by the CRISTIANZEROTRE brand (hereinafter "PRODUCTS") offered by Cristianzerotre di Gessica Vitelli - based in via Michelangelo 155, Aversa 81031, (CE), VAT number 08741911211 (hereinafter "CRISTIANZEROTRE") - through its website (hereinafter "SITE") to users of the SITE (of hereinafter "CUSTOMER" or "CUSTOMERS").

1.2. In these GCS, the term CUSTOMER or CUSTOMERS means the "consumer" or "consumers" as per article 3, co. 1, lett. a), of Legislative Decree 6 September 2005, n. 206 (hereinafter "CODE"), ie "the natural person acting for purposes unrelated to the entrepreneurial or professional activity possibly carried out".


2.1. The GCS are available on the SITE to be easily read by the CUSTOMER before registering and before making the purchase of the PRODUCTS; they are considered accepted together with the registration and forwarding of the purchase order form, and can be stored on the CUSTOMER's computer and reproduced on paper by printing the file in which they are contained.

2.2. The GCS applicable to the sale of the PRODUCTS are those published on the SITE, on the date of the order relating to the PRODUCTS. The CUSTOMER, therefore, must read the GCS, every time he intends to make a purchase on the SITE.

2.3. The mere tolerance or failure of CRISTIANZEROTRE to contest any non-fulfillment by the CUSTOMER with respect to what is contained in the GCS cannot be interpreted as tacit acceptance of such non-fulfillment, nor as a desire to derogate from what was agreed between the parties.


3.1. The CUSTOMER who intends to proceed with the purchase of the PRODUCTS must express this will by registering his data and a request made directly on the SITE where, following the purchase procedure indicated therein, he will forward, electronically, his electronic order. purchase order (hereinafter the ORDER) and the relative payment.

3.2. The order form contains a reference to the GCS and a summary of the information on the essential characteristics of each product ordered and the relative price, expressed in Euro, (including all applicable taxes and duties), of the chosen means of payment, of the delivery methods of the purchased products, shipping and delivery costs as well as those relating to the chosen payment method: before sending the ORDER, the CUSTOMER must carefully read the entire content, identify and correct any data entry errors.

3.3. The CUSTOMER will be able to access his order form by consulting the "ACCOUNT" section and if he wishes to cancel the ORDER or modify the ORDER by increasing, decreasing the quantities of the PRODUCTS previously ordered, or simply by modifying, inserting new items in addition to or in place of the PRODUCTS themselves, must necessarily send an e-mail to provided that the relative shipment has not already been confirmed by CRISTIANZEROTRE with an e-mail confirming evasion (hereinafter CONFIRM EVASION) referred to in article 3.5 below

3.4. Once the ORDER has been received, CRISTIANZEROTRE will send the CUSTOMER an e-mail confirming the order (hereinafter ORDER CONFIRMATION), containing a summary of the content of the information relating to the sale, and will proceed with the fulfillment of the ORDER. except as provided in article 3.6 below.

3.5. The CONTRACT between the CUSTOMER and CRISTIANZEROTRE is governed by the ORDER, by the EVASION CONFIRMATION and by the GCS (the latter published on the SITE), as well as by the Privacy Policy and by the E-commerce Information (hereinafter cumulatively PRIVACY) both published on the SITE.


4.1. CRISTIANZEROTRE undertakes to deliver the PRODUCTS to the address and within the terms indicated by the CUSTOMER in the ORDER. CRISTIANZEROTRE will not be responsible for delivery errors due to inaccuracies or incompleteness in completing the ORDER or for the CUSTOMER being unavailable. Delivery is made by express courier, therefore post office boxes cannot be accepted.

4.2. In case of return, total or partial, of the PRODUCTS by virtue of the right of withdrawal or the guarantee required by law, CRISTIANZEROTRE, in accordance with the provisions of the following articles 10 and 11, will only refund the sums due, as there are no changes. nor replacements.


5.1. The CUSTOMER is solely responsible for the truthfulness of the data and the correctness of the information provided to CRISTIANZEROTRE when registering through the SITE and undertakes to promptly communicate any changes to the data entered.

5.2. The CUSTOMER, while registering and sending the ORDER, declares to have read, understood and accepted the GCS and the additional information contained in the SITE including the PRIVACY; to be an adult, in possession of the legal capacity to act.

5.3. The CUSTOMER undertakes, once the purchase procedure on the SITE has been completed, to provide both to save an electronic copy and to print the ORDER and the GCS for the purposes of their conservation, as indicated in the previous article 2.1.

6.1. The essential characteristics of the PRODUCTS are presented on the SITE within each product sheet. The images and colors of the products offered for sale on the SITE may not correspond perfectly to the real ones due to the Internet browser and monitor used when connecting to the SITE.

6.2. CRISTIANZEROTRE assumes no responsibility for the problems caused to the CUSTOMER by the use of the SITE and the technologies used as they are not dependent on its will, such as, by way of example:

a) errors, delays or inability to access the SITE by the CUSTOMER during the execution of the sales procedure;

b) errors, delays or impossibility in receiving, by the CUSTOMER, the communications made by CRISTIANZEROTRE in relation to the sale of the PRODUCTS.

6.3. In any case, CRISTIANZEROTRE undertakes, as far as possible, to solve the problems that may occur and to offer the necessary assistance to the CUSTOMER to obtain a quick and satisfactory solution to the aforementioned problems.

7.1. Upon delivery of the PRODUCTS to the CUSTOMER by the carrier responsible for their transport, the CUSTOMER must check that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials. Any anomalies must be immediately reported to the carrier upon receipt of the PRODUCTS, by withdrawing the goods with the "control reserve" procedure.

7.2. In order to facilitate and speed up the procedure for checking any anomalies by CRISTIANZEROTRE, for example also relating to the quantity and type of PRODUCTS, the CUSTOMER can write an e-mail to